Once a crow stole a bag of ten masal vadas from a small boy carrying the vadas from the shop to his home.
It sat on a tree and started day dreaming as to how the vadas will be tasty and how he can enjoy the whole treat all by itself
Suddenly its dream was interrupted by a harsh voice
The crow opened its eyes and to its dismay saw a hungry mean looking fox standing below the tree and looking up at the crow
The crow demanded what the fox was doing down right under its nose
The fox became very submissive and politely replied that the sweet smell of the vadas brought it under the tree
And he began begging the crow stating that he can never get such vadas in his life time and requested the crow to give him only one vada for him to taste
The crow looked at the helpless fox and threw one vada down to the fox hoping that the fox will go away
The crow wanted to be alone to eat and enjoy the vadas
The fox was intruding into its privacy
But the fox slowly ate the vada enjoying its taste in full
Then he lifted his head and thanked the crow for this generosity
The crow wished that the fox will go away immediately
To the contrary the fox remained where he stayed and looking up at the crow started begging
He told the crow how the vada was very sweet and slowly added that the crow may give the fox one more vada as the first vada has kindled his appetite
He repeated his request with great praise for the crow's culture of sharing its loot with its fraternity
The crow not knowing what to do threw one more vada to get rid of this nuisnace
The fox ate that vada also relishing its taste
Then looked up at the crow thanking profusely told the crow that one more vada will help him to satisfy his craving for this vada
The crow growing impatient threw another vada down
The fox ate the third vada also with great happiness
Then slowly he started addressing the crow saying that the crow can give him one more vada making it to four and the crow can eat the remaining vadas
The crow became restless and with hesitation threw the fourth vada also to the fox
The fox ate that vada also
He started explaining to the crow that as they are now friends and as there were ten vadas originally each can have five vadas equally
The crow became annoyed but not knowing any other way out threw the fifth vada down
The fox ate the fifth vada
Now the happy fox was very grateful to the crow and it declared that the crow is a very magnanimous person and very reasonable
He demanded that as he is very big in size, bigger than the crow, the crow can reasonably divide the ten vadas into six and four and be fair in its deal
The angry crow threw the six vada to the fox
The fox ate it too and bargained that the crow being very small can do with just three vadas whereas due to his size he may be given the seventh vada like a gentleman
The crow lost its senses and in despair threw the seventh vada also down
The fox ate the seventh vada
He looked at the crow searchingly and finally informed the crow that the crow can have two vadas and give only one vada to the fox
The crow became mad with the arguments of the fox and threw one more vada to the fox
The eighth vada was also consumed by the fox
The fox started arguing that there are only two vadas remaining and it is only fair to share it equally among the two as they are very good friends
The ninth vada also has gone into the stomach of the fox
The fully satisfied fox thanked the crow profusely for its kindness
He added that the crow can at any time get such good vadas but that the fox can never dream of getting such vadas in its life time
He openly proclaimed what the crow will do with one vada when he has willingly given nine vadas to a friend
And the provoked crow wept and in bitterness threw the last vada also and flew away
The sweet tongued fox had the tenth vada also
Now please tell me few morals from this story after reading it again
Thank YOU
Wednesday, January 26, 2011
Knowledge Vs Wisdom
Things have changed over the years. In those days very few schools and colleges were there
Only limited number of persons had access even to basic education. But now schools & colleges are plenty in number spread everywhere across the country. Moreover we have distance education program mes to enable those who cannot devote their full time to attend educational institutions to acquire knowledge through various courses. This is an age of knowledge acquiring. If one has a will then that person can learn and acquire knowledge easily. Knowledge is Power.
With the invention of Internet the whole world has become a small village now. One can meet any person across the world anytime by a click of the mouse and chat, discuss, do business and learn anything and everything. We have conquered distance. Sitting in the comfort of one’s office or home one can do everything through Internet. Even complicated operations are being done in the field of medicine under the supervision of experts through Internet.
I recollect those days when one has to wait for hours and at times even days to get a phone call booked from a post office and speak to another person who is separated by a few hundred miles.
But now everyone carries a mobile and instantaneously contacts anyone, anywhere and at anytime across the globe. Technology has become affordable and has reached the common man.
The four lane roads connecting big cities have enabled us to conquer time and people move about faster and in more comfort nowadays.
2
With all these technological advancement we have become more knowledgeable and our level of awareness has increased.
But alas! life has become for everyone mechanical, machine like, faster and at times meaningless.
We feel that we have no more leisure time to live and enjoy life.
Learn, Earn but Plan to enjoy life with your Knowledge and Money.
And for this one needs Wisdom.
Knowledge without Wisdom is a Waste.
Wisdom guides one as to how the available Knowledge acquired should be used appropriately.
Life is to be Enjoyed
Life should be Meaningful
Life should be Successful
Use your Knowledge in the right way
What is Right ? Which is Right?
Whatever one can do openly, anytime, anywhere with one’s head held high is a right thing.
After doing a thing one should be able to own it, acknowledge to everybody openly that he/she only did that thing.
3
Such a thing is a Right thing.
Doing such a thing should be able to make one Happy, should be Beneficial to one and/or all directly and/or indirectly.
To see, select, analyze and do the right things one needs Wisdom.
Knowledge can be used to do both Good & Bad things.
When one does Good things – he or she makes others happy and that individual is also Happy.
Similarly when one does Bad things – he or she makes others unhappy and that individual also ends with unhappiness.
Wisdom comes through Introspection, Thinking and by consciously developing oneself to identify and separate the Good from the Bad.
Generally people do not think – they only worry.
By worrying one becomes more confused, indecisive and fail to solve any problem.
But by thinking one can arrive at a proper solution.
Wise People Think – Fools only Worry.
Think – Become Wise – Enjoy Life.
Life is to be Enjoyed.
Enjoyment should be always Permanent, Real and be able to enhance Happiness.
All the Best
Only limited number of persons had access even to basic education. But now schools & colleges are plenty in number spread everywhere across the country. Moreover we have distance education program mes to enable those who cannot devote their full time to attend educational institutions to acquire knowledge through various courses. This is an age of knowledge acquiring. If one has a will then that person can learn and acquire knowledge easily. Knowledge is Power.
With the invention of Internet the whole world has become a small village now. One can meet any person across the world anytime by a click of the mouse and chat, discuss, do business and learn anything and everything. We have conquered distance. Sitting in the comfort of one’s office or home one can do everything through Internet. Even complicated operations are being done in the field of medicine under the supervision of experts through Internet.
I recollect those days when one has to wait for hours and at times even days to get a phone call booked from a post office and speak to another person who is separated by a few hundred miles.
But now everyone carries a mobile and instantaneously contacts anyone, anywhere and at anytime across the globe. Technology has become affordable and has reached the common man.
The four lane roads connecting big cities have enabled us to conquer time and people move about faster and in more comfort nowadays.
2
With all these technological advancement we have become more knowledgeable and our level of awareness has increased.
But alas! life has become for everyone mechanical, machine like, faster and at times meaningless.
We feel that we have no more leisure time to live and enjoy life.
Learn, Earn but Plan to enjoy life with your Knowledge and Money.
And for this one needs Wisdom.
Knowledge without Wisdom is a Waste.
Wisdom guides one as to how the available Knowledge acquired should be used appropriately.
Life is to be Enjoyed
Life should be Meaningful
Life should be Successful
Use your Knowledge in the right way
What is Right ? Which is Right?
Whatever one can do openly, anytime, anywhere with one’s head held high is a right thing.
After doing a thing one should be able to own it, acknowledge to everybody openly that he/she only did that thing.
3
Such a thing is a Right thing.
Doing such a thing should be able to make one Happy, should be Beneficial to one and/or all directly and/or indirectly.
To see, select, analyze and do the right things one needs Wisdom.
Knowledge can be used to do both Good & Bad things.
When one does Good things – he or she makes others happy and that individual is also Happy.
Similarly when one does Bad things – he or she makes others unhappy and that individual also ends with unhappiness.
Wisdom comes through Introspection, Thinking and by consciously developing oneself to identify and separate the Good from the Bad.
Generally people do not think – they only worry.
By worrying one becomes more confused, indecisive and fail to solve any problem.
But by thinking one can arrive at a proper solution.
Wise People Think – Fools only Worry.
Think – Become Wise – Enjoy Life.
Life is to be Enjoyed.
Enjoyment should be always Permanent, Real and be able to enhance Happiness.
All the Best
Monday, January 17, 2011
Recruitment - Service Industries
God be with YOU
I never wish to defend the act of employees in general who fail to serve the customers connected with their Institutions
But the fault starts right from the recruitment level
Banks as well as Government Offices and other Service Industries are customer centric
Daily many people visit the Banks/Branches to transact various businesses
Various types of individuals come with different expectations and needs
The person on the other side of the desk must be a person with a flair for public relations - should be able to enjoy meeting people - should be equipped with the talents to have empathy towards his/her fellow human beings - and willing to realize the responsibility towards the customers and happy to serve them
But most of the people recruited in the Banks do not love meeting people as it requires a special talent and taste to do so effectively and also enjoy doing so
That is why they show irritation and make the customers unhappy and make themselves also unhappy
Hence Identifying the right type of people to serve in such service industries and recruiting them will help these institutions to serve better and grow
Another area is that the Management never encourages or rewards suitably those who serve the customers and there is no proper system to identify such employees and motivate them further to excel in customer service
Mostly such employees who go the extra mile to really serve the customers are isolated and neglected mostly by the Banks and at times by the Customers also except lip service done to please them at that moment and no real steps are taken to keep up their morale and help them continue their good work
This is the irony faced by many who sincerely do their duties in most of such institutions
The above observations hold good for Government both State & Central and other Service Industries also
People deposit their money in the Banks and withdraw it with difficulties
Here at least the money is coming back to the people
But the tax money paid which is also belonging to the people only is never returned back with the same fervor but looted away by corrupt officials and politicians routinely
The Government Offices are built employed and run only with public money collected as taxes but nobody questions there with the same tenor as they do in Banks
Where ever Customer Service suffers be it in Banks or in any other Institution including the Government Offices it should be vehemently condemned
May the tribe of Good Sincere Honest Polite employees increase
With Best Wishes
I never wish to defend the act of employees in general who fail to serve the customers connected with their Institutions
But the fault starts right from the recruitment level
Banks as well as Government Offices and other Service Industries are customer centric
Daily many people visit the Banks/Branches to transact various businesses
Various types of individuals come with different expectations and needs
The person on the other side of the desk must be a person with a flair for public relations - should be able to enjoy meeting people - should be equipped with the talents to have empathy towards his/her fellow human beings - and willing to realize the responsibility towards the customers and happy to serve them
But most of the people recruited in the Banks do not love meeting people as it requires a special talent and taste to do so effectively and also enjoy doing so
That is why they show irritation and make the customers unhappy and make themselves also unhappy
Hence Identifying the right type of people to serve in such service industries and recruiting them will help these institutions to serve better and grow
Another area is that the Management never encourages or rewards suitably those who serve the customers and there is no proper system to identify such employees and motivate them further to excel in customer service
Mostly such employees who go the extra mile to really serve the customers are isolated and neglected mostly by the Banks and at times by the Customers also except lip service done to please them at that moment and no real steps are taken to keep up their morale and help them continue their good work
This is the irony faced by many who sincerely do their duties in most of such institutions
The above observations hold good for Government both State & Central and other Service Industries also
People deposit their money in the Banks and withdraw it with difficulties
Here at least the money is coming back to the people
But the tax money paid which is also belonging to the people only is never returned back with the same fervor but looted away by corrupt officials and politicians routinely
The Government Offices are built employed and run only with public money collected as taxes but nobody questions there with the same tenor as they do in Banks
Where ever Customer Service suffers be it in Banks or in any other Institution including the Government Offices it should be vehemently condemned
May the tribe of Good Sincere Honest Polite employees increase
With Best Wishes
Thursday, January 13, 2011
Pongal Festival - Some Stray Thoughts
Pongal Season is celebrated by all with JOY and Happiness
But What is the Truth ?
People are leaving Agriculture Sector in thousands every Year to work as labourers in Cities
Power supply is given to the villages to water the fields during odd hours while in cities power is wasted in Big Malls - Shopping Centres and Unproductive Offices during the crucial time of early Morning and Evening
The yield from Agriculture is not commensurate to the efforts put in
Slowly educated persons willing to live in villages are taking over agricultural operations with the help of Machines
That is the only good thing about the present scenario in the Agricultural Sector
Any Comments
But What is the Truth ?
People are leaving Agriculture Sector in thousands every Year to work as labourers in Cities
Power supply is given to the villages to water the fields during odd hours while in cities power is wasted in Big Malls - Shopping Centres and Unproductive Offices during the crucial time of early Morning and Evening
The yield from Agriculture is not commensurate to the efforts put in
Slowly educated persons willing to live in villages are taking over agricultural operations with the help of Machines
That is the only good thing about the present scenario in the Agricultural Sector
Any Comments
Customer Service - Banking
Banking & Customer Service
Innovative approach to delight customers
Banking is a Service Organisation
Understanding the Customer's needs and delivering the results in time is the essence of making them happy and loyal to the Bank
Sincerity in approach, Knowledge to come to grips of the situation and the problem faced by the Customer and providing solution immediately are some of the tactics to keep up the morale of the customer very High
Study the situation tell the Customer whether You can solve the problem or not then and there
If you can solve it then tell the customer the time duration you need to do it or if you cannot provide a solution then frankly admit your inability with specific reasons and the rationale behind your decision based on the banking regulations and the practices
Reach out - do that extra act of putting yourself in the customer's situation and solve it
Customer Service
Handling Complaints
Any aggrieved person is a liability to a Bank
Try to solve the grievance as much as possible sincerely
I used to tell a 'no' very politely and effectively that the person receiving the 'no' used to leave very happily as if I have told a 'yes' to that person
That is Customer Service
If anybody come with a complaint immediately provide a chair to that person
Offer the person coffee or tea or cool drinks
Ask the person to relax and tell the incident
Hear patiently
Promise to do whatever possible to redress the grievance if any
Do it as early as possible
If the complaint is not sustainable then explain the reason to the complainant in detail and leave the person politely
Do not argue or try to convince
If the person is very aggressive then get the grievance in writing and tell the person that a reply will be sent soon
If possible specify the number of days before which the reply will reach the person
Both the topics are very interesting ones and books can be written on them and if time permits myself may write books on them
Moreover every Bank, Branch, Location of them, Customers differ and different approaches have to be made depending on the individual factors
More in my next POST
Innovative approach to delight customers
Banking is a Service Organisation
Understanding the Customer's needs and delivering the results in time is the essence of making them happy and loyal to the Bank
Sincerity in approach, Knowledge to come to grips of the situation and the problem faced by the Customer and providing solution immediately are some of the tactics to keep up the morale of the customer very High
Study the situation tell the Customer whether You can solve the problem or not then and there
If you can solve it then tell the customer the time duration you need to do it or if you cannot provide a solution then frankly admit your inability with specific reasons and the rationale behind your decision based on the banking regulations and the practices
Reach out - do that extra act of putting yourself in the customer's situation and solve it
Customer Service
Handling Complaints
Any aggrieved person is a liability to a Bank
Try to solve the grievance as much as possible sincerely
I used to tell a 'no' very politely and effectively that the person receiving the 'no' used to leave very happily as if I have told a 'yes' to that person
That is Customer Service
If anybody come with a complaint immediately provide a chair to that person
Offer the person coffee or tea or cool drinks
Ask the person to relax and tell the incident
Hear patiently
Promise to do whatever possible to redress the grievance if any
Do it as early as possible
If the complaint is not sustainable then explain the reason to the complainant in detail and leave the person politely
Do not argue or try to convince
If the person is very aggressive then get the grievance in writing and tell the person that a reply will be sent soon
If possible specify the number of days before which the reply will reach the person
Both the topics are very interesting ones and books can be written on them and if time permits myself may write books on them
Moreover every Bank, Branch, Location of them, Customers differ and different approaches have to be made depending on the individual factors
More in my next POST
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